About Us

Since its inception in 2005, Mystique has carved a niche for itself as a specialist partner offering a gamut of services tailor-made for the Retail / consumer durables vertical. We today have a portfolio of solutions suite across audits, return management, supply chain and also front-end.

We bring an in-depth understanding of operations, supply chain and front-end part of retailing and thus work as partners on strategic decision making rather than acting as mere service providers. We believe in acting as an extension of our customers’ organisation and it is this approach that has resulted in successful long-term associations with our clients.

Our vision is to integrate with the Customers’ operations and become a part of their strategic planning core group in order to identify the market dynamics, challenges & have strategies in place for meeting those customer demands, that may exist in the future course of the business activity.

WHO WE WORK WITH

WHY MYSTIQUE ?

AMAZE. DELIGHT. REPEAT.

Mystique has the USP of global standards with local expertise, which is extremely beneficial for dynamic backend support for large retail operations.

We, at Mystique, believe in delivering value to our clients by offering bespoke solutions to their needs after careful understanding of their business. This has helped us enter long-term business relationships with few of the world's largest luxury retail brands.

Our USPs

Indepth understanding of Retail, E-commerce, Consumer durables, FMCG, Fashion, Footwear & Sportswear vertical
Amongst the top 3 inventory audit service providers in the country
Crowned as the leading 3PL in the Luxury Retail space in India
Association with >150 brands in India 400+ committed workforce
Presence across 8 cities and execution across 82 cities

Familiar with ground realities; not just boardroom presentations
>100 years of retail experience
One-stop solution – audits, supply chain, backend operations, consulting, returns management, frontend operations, 360* approach
Young, adaptive & flexible

WHAT OUR CLIENTS SAY

We have been using the services of Mystique for over 5 years now and am extremely satisfied with the level of professionalism and service provided across Warehousing, logistics and retail audits. Would highly recommend them to anyone wanting best in class service and infrastructure.

Rishab Soni
Managing Director - SSIPL Group

We have just started our association with Mystique team after doing our first pilot store audit. We were so impressed by the professionalism and efficiency of the team that we signed them up immediately for all our stores. We have been fairly happy with the association so far and can vouch for the commitment, professionalism and efficiency of the team.

Sandeep Singh
Co-founder & CEO - Free Culture

We are delighted to have Mystique as our partners since our inception in India. They have been fantastic in managing our supply chain beautifully and have given solutions beyond the scope of just managing logistics. Their proactive and flexible approach is truly commendable . We value Mystique as our trusted partners and are thankful for the value proposition they bring on the table.

Nalini Gupta
Country Manager - Burberry India

I've been pleased with Mystique's services because their people are very supportive and are always willing to help. Their Managers take initiative for problem solving situations. Outsourcing can be a serious headache if it goes wrong. In our case, we were lucky to have signed the right partner, who brings value on the table. I also feel that Mystique understands our needs well.

Ashwani Kumar
Supply Chain Manager - Sephora India Pvt Ltd

Mystique has been a fantastic partner and continues to be one of our most outstanding service partners. Their ability to manage client expectations and deliver on them is truly superb.

Nikhil Mehra
COO - Genesis Group

Mystique is a very Innovative and Dynamic Company. They really understand the Customer’s needs and the overall challenges of operations. Working with them has helped us reduce our shrinkages at the store level. Also, they have played an significant role in streamlining and efficiently managing our complete supply chain needs and created mind-space for us to focus on our core areas of retail operations.

Suman Joshi
General Manager - SSIPL

Mystique assisted us with setting up our Retail Stock Audit process. The team under Atul’s leadership has always been proactive, business-oriented & always open to partner for business-solution. I strongly endorse them to anyone wanting to get value-add from an outside partner working as your co-team member.

Gaurav Dublish
Managing Director - Wildcraft India

1,50,000

Sq Ft

6000+

Audits

400+

People

>150

Brands

Our People

Our ability to deliver outstanding results for our clients starts with our team of passionate, young and committed team members who come from a diverse set of experiences and backgrounds that value add to our business.

As unique as we are individually, we share a mutual passion and zeal to grow and excel . At Mystique, it is easy to find individuals who push their limits to surpass the expectations, challenge themselves on a daily basis, and improving continuously. You get your space to nurture your dreams to overpower the excellence.