Customer Relationship Manager
Location:- Delhi NCR, Bangalore, Zirakpur, Dahisar
Openings:- 5
Experience:- 6-7 Years in Retail
Job Description:
- The role will be responsible to maintain the service standard of the respective store as per brand standards & implementations of good new practices to enhance service are expected.
- Driving one of the most important projects, Membership Programs shall be another important KRA.
- Consumer feedback at a one-on-one level is to be done to ensure an enhanced personalized service & create a healthy service environment in the store.
- To work closely with team members to understand their strengths & weaknesses & utilize their strong points to full capacity.
- Weekly market visits to map self against competitors and new launches and understand the latest trends of the same.
- Support athletes during their interaction with consumers for a better consumer experience. Monitor staff interaction and give feedback /coach staff wherever required.
- Support and encourage MPOS transactions at the store.
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